Refund Policy

Last updated 16 September 2026

Shopfront is operated by VAMSHIAIG LLP (LLPIN ADA-3636). There are two different kinds of payment here, and they work differently — please read the one that applies to you.

Orders you place with a shop (goods)

When you order from a shop, you pay the shop directly — cash on delivery, or UPI into the shop's own account. VAMSHIAIG LLP never receives, holds, or processes that money. So cancelling an order, returning an item, or getting a refund for the goods themselves is arranged between you and the shop, on the shop's own terms — including which items can be returned, any time limit, and the condition an item must be in.

Every shop lists a phone number and, usually, WhatsApp on its storefront and on your order tracker — that is the way to reach them to change, cancel, return, or exchange an order. Because we do not take the payment, we cannot issue a refund for goods on a shop's behalf, and there is no address to mail goods back to us.

The Pro subscription (what we charge)

The one payment VAMSHIAIG LLP collects is the optional Pro subscription for shop owners (currently ₹199/month), billed through Razorpay.

• Free trial first. A new shop gets 30 days of Pro free. If you subscribe during the trial, you are not charged until the trial ends — you can cancel before then and pay nothing.
• Cancel any time. You can cancel from Settings on the web dashboard. Cancellation takes effect at the end of the current billing period: you keep Pro until the period you have paid for runs out, and you are not billed again.
• Part-months are not pro-rated. A monthly fee already charged for the current period is not refunded when you cancel mid-cycle, because you keep the Pro features for the rest of that period.
• Your shop keeps working. Cancelling Pro never stops your shop selling — orders, UPI, cash on delivery and the customer tracker are free forever. You only lose the Pro convenience features.
• Billing mistakes. If you were charged in error — a double charge, a charge after you cancelled, or a charge you cannot account for — write to us and we will investigate and refund a genuine error. Any approved refund is returned to the original payment method, typically within 5–7 business days.

Late or missing refunds

If we have approved a refund for a Pro charge and you have not received it, first check your bank or card account again, then contact your bank or card issuer — there is often some processing time before a refund is posted. If you have done this and still cannot find it, write to us at the address below and we will follow it up.

How to reach us

For anything about a Pro charge: contact@vamshiaig.com. VAMSHIAIG LLP (LLPIN ADA-3636), No. 010301, Shriram Chirping Woods, HSR Layout, Bangalore South, Bangalore – 560102, Karnataka, India. See also Contact us and our Terms of use.